Returns & Refunds Policy

Returns and Refunds

At Broadcast Bro’s, customer satisfaction is important to us. Returns and refunds are handled in accordance with the Consumer Protection Act (CPA) of South Africa.

Damaged, Defective or Incorrect Products

If you receive:

• A damaged product
• A defective product
• An incorrect item

Please notify us within 48 hours of delivery by emailing: info@broadcastbros.co.za

Where approved, Broadcast Bro’s will arrange:

• Replacement
• Repair
• Refund

Depending on the nature of the issue.

Return Conditions

Returned items must:

• Be in original packaging
• Include all accessories and manuals
• Not show signs of abuse or physical damage
• Include proof of purchase

Broadcast Bro’s reserves the right to inspect returned goods before approving refunds or exchanges.

Non-Returnable Items

The following items may not be returned unless defective:

• Software
• Special-order/imported items
• Opened consumables
• Custom-configured equipment
• Products damaged through misuse

Products incompatible with customer systems where compatibility was not confirmed beforehand

Cancellation Policy

Orders for:

• Imported items
• Special-order products
• Custom builds
• Non-stock items
• May not be cancellable once procurement has started.

Approved cancellations may be subject to reasonable supplier or restocking fees.

Refund Processing

Approved refunds are typically processed within 5–10 business days, depending on payment provider and banking institutions.